Terms.
1. Deposit:
- A deposit is required to secure and confirm your order.
- The deposit amount and payment schedule will be specified in your invoice or contract.
- Deposits are non-refundable unless otherwise stated in the agreement.
- The deposit will be applied towards the total cost of the product or service.
2. Payment:
- Payment for goods or services must be made in accordance with the payment terms outlined in the agreement.
- We accept payments through specified methods, which will be detailed in the invoice or contract.
- Late payments may incur additional charges or result in the suspension or cancellation of the order or service.
- Any disputes regarding payments should be communicated in writing within a specified timeframe.
3. Softcopy:
- Softcopies refer to electronic or digital copies of documents, files, or deliverables.
- Softcopies may be provided to the customer in formats specified in the agreement (e.g., PDF, JPEG, Word, etc.).
- The customer is responsible for ensuring the safe storage and backup of softcopies provided.
- Intellectual property rights and usage rights for softcopies will be defined in the agreement.
4. Delivery:
- Delivery dates and methods will be specified in the agreement or order confirmation.
- Delays in delivery due to unforeseen circumstances may occur, and we will make reasonable efforts to notify you of any delays.
- Risk of loss or damage to products during delivery will be outlined in the agreement.
- Please inspect delivered products or services promptly upon receipt and report any issues within the agreed-upon timeframe.
Refund
- Refund DEPOSIT secara tunai TIDAK BOLEH DILAKUKAN setelah dibayar oleh pelanggan jika pelangan membatalkanmajlis atau tidak mempunyai tarikh majlis yang muktamad.
- Namun, kami akan menukar nilai deposit kepada CASH VOUCHER untuk pelangan bagi menebus service ExtivLab Photography.
Cash Voucher
- Cash Voucher ExtivLab Photography hanya boleh ditebus melalui website ExtivLab.my sahaja.
- Cash Voucher TIDAK BOLEH ditukar kepada hak milik & tunai.
- TARIKH LUPUT pada cash voucher adalah 3 bulan sahaja berdasarkan tarikh pada cash voucher yang diberikan.
- Nilai tebusan cash voucher hanya boleh dilakukan sama nilai dengan harga package atau service yang ada pada ExtivLab Photography sahaja.
- Jika nilai servis kurang dari nilai cash voucher, pihak ExtivLab Photography, tidak mengembalikan baki.
- Jika harga pakej atau servis melebihi nilai Cash Voucher, pelangan harus menambah dengan wang tunai.
Standard Operating Procedure (SOP).
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Disclaimer
Pihak Photoconvo.com mempunyai kuasa untuk Hak Cipta semua visual bagi menjalankan proses promosi, sosial media posting serta cetakkan.
Pihak Photoconvo.com boleh meminda atau menukar terma dan syarat bila-bila masa tanpa sebarang notis.
Sila hubungi pihak Photoconvo.com untuk sebarang pertanyaan.
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